FAQ
Frequently Asked Questions (FAQ)
Welcome to Ella Body Fajas! Below are answers to the most common questions about our products, policies, and shopping experience.
🛍️ Orders & Shipping
📦 How long does shipping take?
Orders are processed within 2-5 business days. Shipping times vary based on your location.
🌎 Do you ship internationally?
No, we currently ship within the United States only.
📌 Can I change or cancel my order after placing it?
Orders cannot be modified or canceled once placed. Please double-check all details before confirming your purchase.
📏 Sizing & Exchanges
📐 How do I find the right size?
Choosing the right size is essential for the best fit and comfort. Please check our Size Guide before purchasing. If unsure, contact us through the contact form for guidance.
🔄 Can I exchange my faja if it doesn’t fit?
Yes! We offer size exchanges under the following conditions:
✔ The faja must be in sellable condition – unworn, with no stains, odors, or damage.
✔ The exchange must be requested within 7 days of receiving the item.
✔ The customer is responsible for return shipping costs.
We do not offer refunds, only exchanges for size.
🛡️ Warranty & Product Care
📌 Do you offer a warranty?
Yes! All our fajas come with a one-year warranty against manufacturing defects. Here’s how it works:
✔ You must send the faja back with the original receipt.
✔ A replacement in the same size and style will be issued.
✔ The warranty does not cover normal wear and tear, incorrect sizing, or misuse.
🧼 How do I take care of my faja?
To maintain its compression and durability:
✔ Hand wash only with mild soap.
✔ Air dry – do not put it in the dryer.
✔ Avoid lotions, oils, or perfumes directly on the fabric.
💳 Payments & Discounts
💲 What payment methods do you accept?
We accept all major credit/debit cards and Buy Now, Pay Later options (if available at checkout).
🎉 Do you offer discounts or promotions?
Yes! Follow us on Instagram and TikTok (@miss.ellabody) for exclusive promotions and discount codes.
📞 Customer Support
📧 How can I contact customer service?
For any inquiries, please use the contact form on our website. We typically respond within 24-48 business hours.
❗ Important Disclaimer:
✔ Results may vary. While our fajas provide amazing sculpting benefits, individual results depend on body type and consistency of wear.
✔ Ella Body Fajas is not responsible for improper sizing or incorrect use. Please follow our size guide and recommendations carefully.